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About Me

Brian Heltzel
bwheltzel @ yahoo.com
Maumee, Ohio
Education
Bachelor of Business Administration
The University of Toledo
September 1994 - May 1999
Toledo, Ohio
  • Graduated Cum Laude, GPA 3.4
  • Dean's List: 1994, 1996-1999

Diploma with Honors
Springfield High School
September 1990 - June 1994
Holland, Ohio
  • Presedential Award of Academic Effort, 1994
  • Letter of Academic Excellence, 1994

Certifications
  • Citrix Certified Administrator
  • Microsoft Certified Professional: Windows 2000 Professional
  • Microsoft Certified Professional: Windows 2000 Server

Experience
IT Specialist to the Operating Committee
Dana Corporation
June 2005 - Present
Toledo, Ohio
  • Dedicated IT contact for Dana's CEO, Executive Committee, and World Operating Committee.
  • Administrate Lotus Notes and Blackberry servers exclusive to the Operating Committee.
  • Coordinate technology and AV requirements for global Dana webcasts and video conferences.
  • Research and implement solutions for the specific needs of Operating Committee members.

LAN Administrator
Dana Corporation
January 2003 - June 2005
Toledo, Ohio
  • Provided the sole on-site support for over 110 employees.
  • Remotely supported users in a variety of countries throughout Europe.
  • Administered Rightfax electronic faxing services for the Toledo-Metro area.
  • Designed and/or implemented new projects, including the rollout of new technologies.

Network Support Specialist
Dana Commercial Credit
April 2000 - December 2002
Maumee, Ohio
  • Responsible for the DCC Wold Headquarters including the CEO, COO, and CFO.
  • Supported a building with over 115 employees using a wide variety of software packages.
  • Administered user accounts on both the Novell and NT sides of the network.
  • Distributed the appropriate workload to an assisting intern.

Service Manager
Enterprise Office Systems
February 1998 - April 2000
Toledo, Ohio
  • Responsible for all service calls for a pool of 400+ computers in the field.
  • Maintained an average response time of four hours or less for field service calls.
  • Managed an assistant technician to support workload.
  • Administered the Microsoft Small Business Server, Exchange Server, and their ten clients.

Senior Sales Associate
Software, Etc.
September 1994 - December 1996
Toledo, Ohio
  • Responsible for all scheduled part-time employees.
  • Provided technical support for various software titles.
  • Recommended productivity and entertainment software based on customer needs.